GUEST INFORMATION

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 To ensure a comfortable and pleasant stay for all guests,

 we kindly request your cooperation with the following guidelines:

• Guests are requested to keep doors and windows closed, particularly during the evening and nighttime, to prevent insects and pests from entering the premises. 
• The management shall not be responsible for inconvenience caused by insects entering rooms due to doors or windows being left open. 

• Hot water is supplied through a centralized heating system; individual geysers are not available in rooms. 
• During peak usage hours, it may take a few minutes for hot water to reach your room. 
• We appreciate your patience and cooperation in helping us conserve energy and water.

• Fresh towels and linen are provided upon check-in. 
• Additional towels, linen, pillows, blankets, or other amenities may be provided upon request and may incur additional charges. 
• Guests are requested not to use bath towels for cleaning footwear, makeup removal, or other purposes that may cause permanent damage which will incur additional charges.

• Daily housekeeping services are provided during designated hours. 
• Guests are requested to allow housekeeping staff access to the room for routine cleaning and maintenance. 
• Additional room cleaning requests outside regular housekeeping hours may be subject to availability and will incur additional charges.

• Guests are responsible for maintaining the room and its furnishings in good condition throughout their stay. 
• Any loss, damage, staining, or breakage of hotel property, fixtures, furnishings, or equipment will be charged accordingly. 

• Outside food and beverages may be restricted in certain areas of the property. 
• Proper disposal of food waste is requested to avoid attracting insects and pests. 

• Please ensure that doors are securely locked when leaving the room. 
• Management is not responsible for the loss of cash, valuables, or personal belongings left unattended. 

• Guests are requested to maintain reasonable noise levels, particularly between 10:00 PM and 7:00 AM, to ensure the comfort of all occupants. 

• A mandatory 10% service charge will be added to all food and beverage bills. 
• The service charge is distributed among our staff in recognition of their  service. 
• This charge forms an integral part of the final bill and cannot be removed, waived, or adjusted. 

• Management reserves the right to refuse service, request compliance with house policies, or terminate a stay without refund in cases of misconduct, property damage, illegal activities, or violations of these house rules. 

 We appreciate your cooperation and wish you a comfortable and enjoyable stay.